Frequently Asked Questions
General Questions
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LevllUp is an online platform that connects sports enthusiasts with certified instructors for personalized, high-quality lessons in various sports.
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Simply click the "Sign Up" button on our homepage and follow the prompts.
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Yes, LevllUp uses industry-standard security measures including SSL encryption. Your payments are securely processed via Stripe Checkout.
Instructors
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To become a coach, simply register for a free account on https://app.levllup.com. Once there, you can click the dropdown on the top right corner and select “Become an Instructor”. There, you will go through the registration and onboarding process to become an instructor.
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Easy! During your onboarding process, you will be asked to create an account on Stripe where you will be able to connect a bank account that will get directly paid out for all your lessons booked. That’s right, you don’t need to wait for us to pay you. Your students will always pay you directly.
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Simple! When you’re a coach, you will gain access to LevllUp’s coach dashboard which will give you the tools to manage your schedule and lessons. Our goal is to simply managing your business so that you can focus on what you do best – teaching and inspiring others to reach their full potential in their chosen sports or activities. At LevllUp, we handle the logistics, so you can handle the coaching!
Athletes
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Once you’ve signed up, you can browse through our list of certified instructors by sport, rate, and location.
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After choosing a coach that suits your needs and schedule, you can book a lesson through their profile using our booking page. From there, you can pay using Stripe’s secure payment processor.
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No worries! We all have busy lives and its inevitable that you may have to reschedule or cancel. If you decide to cancel, you will be refunded directly back to the payment method you used to book your lesson. Provided you cancel at least 48 hours in advance, you will receive a full refund within 5 to 10 business days.
Write to us at support@levllup.com.